In the ever-evolving world of Once Human, where players navigate a strange and dangerous landscape, encountering technical issues or gameplay hiccups is not uncommon. The development team understands this reality and has established clear channels for players to report problems, ensuring that every voice is heard. Whether a player is facing a bug on PC or mobile, or even if they are offline, there are straightforward methods to submit feedback. This article outlines those procedures and highlights recent fixes that demonstrate the team's commitment to improving the game.

Reporting Issues on PC and Mobile

For PC players, the process begins by opening the in-game ESC menu. From there, they should navigate to the "Feedback & Customer Support" section and select "Bug Report" to submit their issue. This streamlined path ensures that reports reach the appropriate team quickly.

Mobile players have a slightly different route. They need to tap the menu button in the upper right corner of the screen, then tap the headphone icon in the sidebar. After that, they select "Customer Support" and finally choose "Bug Report" to submit their feedback. This multi-step process is designed to be intuitive, even for those new to the game.

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For situations where players are offline or unable to access the game, the official email address [email protected] remains available. The team promises to investigate as soon as messages are received, reflecting a responsive approach to community concerns.

To summarize, here is a quick reference table:

Platform Steps to Report a Bug
PC ESC menu → Feedback & Customer Support → Bug Report
Mobile Menu button (upper right) → Headphone icon → Customer Support → Bug Report
Offline Send an email to [email protected]

Recent Fixes and Clarifications

The development team has been actively gathering community feedback and addressing concerns. Two notable fixes have been implemented recently. First, an issue where the game sometimes lagged when fusing Deviations has been resolved. This lag could disrupt the fusion process, and the fix ensures a smoother experience for players engaging with this core mechanic.

Second, the team addressed a confusing description in the Version 2.1.5 Update Announcement. The announcement had stated "Added a setting to auto-holster your weapon," which was ambiguous. In reality, the setting is designed to auto-holster the weapon while idle. Previously, this feature was called "Outfit Showcase," but it has been renamed for clarity. The setting allows players to skip the Set Action when auto-holstering their weapon. Additionally, the team fixed an issue where the auto-holster weapon while idle function did not work properly. This fix ensures that the feature behaves as intended, improving quality of life for players who prefer to have their weapon holstered when not in combat.

For players wondering where to find this setting, the paths are as follows:

  • PC: Settings > Gameplay > Control > Auto-holster weapon while idle

  • Mobile: Settings > Common Settings > Basic Controls > Auto-holster weapon while idle

The development team has sincerely apologized for any inconvenience caused by the ambiguous announcement. They have committed to improving update announcements to ensure changes are communicated clearly. This acknowledgment highlights their dedication to transparency and player satisfaction.

The Value of Player Feedback

Your input is valuable to us—this sentiment from the Once Human Development Team underscores the importance of community feedback. By reporting issues through the provided channels, players directly contribute to the game's improvement. The team's proactive approach, from fixing lag issues to clarifying settings, demonstrates that feedback leads to tangible results. 🎮

In a game as complex as Once Human, with its fusion mechanics and intricate controls, clear communication and responsive support are essential. The development team encourages players to continue sending feedback, promising to investigate and address concerns as they arise. Whether through in-game menus or email, every report helps shape the future of the game. 📱

As the game continues to evolve in 2026, players can expect further updates and refinements. The Once Human Development Team remains committed to listening, fixing, and improving. For now, players have reliable ways to report issues and can look forward to a smoother experience thanks to recent fixes. 🐞

As reported by Rock Paper Shotgun, clear bug-reporting paths and prompt patch communication are essential for maintaining player trust in live-service PC games. That perspective aligns with Once Human's support flow across PC, mobile, and email, while recent fixes to Deviation fusion lag and the clarified auto-holster weapon while idle option show how targeted updates can meaningfully improve day-to-day gameplay stability.